Refund policy

Return and Refund Policy

Last updated: October 25, 2026

Returns and No-Refund Policy

All sales are final. We do not accept returns, exchanges, or refund requests for change-of-mind purchases, incorrect selections made by customers, or other reasons unrelated to a product defect or issue covered by applicable law.

Please review your order carefully before completing your purchase. By placing an order, you acknowledge and agree to this policy, subject to your rights under applicable consumer protection laws.

Defective, Damaged, or Incorrect Products

We take product quality seriously. If you receive a defective or damaged product, or an item that is different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue, please provide your order number, a description of the problem, and clear photos or videos showing the defect, damage, or incorrect item, where applicable.

After reviewing and verifying your claim, we will process a full refund for an eligible defective or damaged product, or another qualifying issue covered by this policy or applicable law. We will provide instructions regarding any additional information or steps needed to process your claim.

How to Report a Product Issue

To report a defective, damaged, or incorrect product:

Contact us at support@rsiras.com.
Include your order number and a description of the issue.
Attach clear photos or videos of the product and its packaging, if applicable.
Wait for our response and further instructions before sending any item back.
Please do not return any product without contacting us first.

Non-Refundable Purchases

Except for eligible defective, damaged, or incorrect products and any other circumstances in which a refund is required by applicable law, purchases are non-refundable.

We do not offer refunds for change-of-mind purchases, customer ordering errors, or dissatisfaction unrelated to a qualifying product issue.

Refund Processing

Once your claim has been reviewed and approved, we will process the applicable full refund to your original payment method, unless otherwise required by law or agreed upon with you.

Please note that your bank or payment provider may require additional time to complete the transaction and make the funds available in your account.

If you have questions about an approved refund, please contact us at support@rsiras.com.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies available to customers under applicable consumer protection laws. Where applicable law requires a return, replacement, refund, or other remedy, we will comply with those requirements.

Contact Us

If you have questions about this policy, need to report a defective or damaged product, or believe your order qualifies for a refund, please contact us:

Email: support@rsiras.com

We will review your inquiry and provide assistance in accordance with this policy and applicable law.